ISO 9001: 2015 & ISO / IATF 16949 Process Mapping / Interaction
There is quite a bit of confusion regarding the documentation of the interaction of Processes (Sometimes referred to as Customer Orientated Processes {COP’s}, Manufacturing Orientated Processes {MOP’s} and Support Orientated Processes {SOP’s} required by ISO 9001: 20015and IATF 16949 and also helpful for ISO 9001. Many companies have added additional documents to meet the requirements of documenting the process interactions including “Turtle Documents” and “Line of sight” flow diagrams. While these documents typically assist in meeting the requirements, they usually do not identify process interactions or support processes adequately. Also, and very importantly, they add yet another set of documents that need to be controlled and understood by related staff. However, if done correctly these process interaction diagrams can actually reduce the amount of documentation and increase the effectiveness.
There is quite a bit of confusion regarding the documentation of the interaction of Processes (Sometimes referred to as Customer Orientated Processes {COP’s}, Manufacturing Orientated Processes {MOP’s} and Support Orientated Processes {SOP’s} required by ISO 9001: 20015and IATF 16949 and also helpful for ISO 9001. Many companies have added additional documents to meet the requirements of documenting the process interactions including “Turtle Documents” and “Line of sight” flow diagrams. While these documents typically assist in meeting the requirements, they usually do not identify process interactions or support processes adequately. Also, and very importantly, they add yet another set of documents that need to be controlled and understood by related staff. However, if done correctly these process interaction diagrams can actually reduce the amount of documentation and increase the effectiveness.